Privacy policy

Updated on [23th OCT 2024]

[www.glowfem.com] (“we”, “our” or “us”) is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by [www.glowfem.com] . This privacy policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application [www.glowfem.com] By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

- Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

- Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to [www.glowfem.com] , registered in the [United Kingdom], responsible for your information under this privacy policy.

- Customer: Refers to the company, organization, or person that signs up to use the [www.glowfem.com] Service to manage relationships with consumers or service users.

- Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit [www.glowfem.com]] and use the services.

- IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.

- Personnel: Refers to individuals who are employed by [www.glowfem.com] or are under contract to perform a service on behalf of one of the parties.

- Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

- Service: Refers to the service provided by [www.glowfem.com] as described in the relevant terms and on this platform.

- Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

- Website: [www.glowfem.com]’s site, which can be accessed via this URL: https://[www.glowfem.com].com/

- You: A person or entity that is registered with [www.glowfem.com] to use the Services.

What Information Do We Collect?

We collect a variety of personal information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This may include the following:

- Personal Identifiers: Name, Username, Phone number, Email address, Mailing and Billing address.

- Financial Data: Credit card details, bank account information, and other payment details necessary to process transactions.

- Usage Data: Information on how you use our Service, including access times, IP address, browser type, and other web analytics data.

- Device Information: Including your device's hardware model, operating system, and browser.

- Geolocation Data: We may collect your location data if this is required for our services.

- User Preferences: Any data you provide about your preferences, including communication preferences.

How Do We Use the Information We Collect?

We may use the information we collect from you in the following ways:

- To Facilitate Transactions: Your payment information is collected and processed securely to enable transactions through trusted payment processors such as Stripe. We comply with PCI-DSS standards for storing and processing payment details.

- To Personalize User Experience: The data helps us tailor our website, services, and offerings to your preferences.

- To Improve Our Service: We use your feedback to enhance the functionality and user-friendliness of our website.

- To Provide Customer Support: Your personal and transaction information may be used to address any inquiries, complaints, or requests.

- For Legal Compliance: We may process your data to comply with legal obligations, such as anti-fraud regulations, AML/KYC (Anti-Money Laundering/Know Your Customer), and tax regulations.

- To Send Periodic Communications: These include transactional updates, promotional content, and updates to terms and policies. Users can opt out at any time by clicking the unsubscribe link.

Payment Processing and Financial Data

We use trusted third-party payment processors, such as Stripe, to securely handle your financial information. Stripe operates in accordance with PCI-DSS standards to ensure the secure handling of sensitive payment information. All financial data is encrypted and transmitted via SSL (Secure Socket Layer) technology.

Stripe collects your payment information directly, and we do not store your full payment information on our servers. We only store minimal information necessary to track and verify transactions. For more information on how Stripe handles your data, please refer to Stripe’s [Privacy Policy](https://stripe.com/privacy).

When Do We Use Customer Information From Third Parties?

We may receive some information from third parties like social media sites or third-party service providers when you engage with our services. This includes fraud detection services, marketing partners, and others. We take steps to ensure that third-party services also comply with applicable data privacy regulations.

Do We Share the Information We Collect With Third Parties?

We may share the information we collect with third parties under the following circumstances:

- Payment Processors: We share your financial data with payment processors like Stripe to ensure smooth and secure payment processing.

- Service Providers: We may engage third-party service providers to handle aspects of our operations, such as web hosting, data analytics, fraud prevention, customer support, and marketing.

- Legal and Regulatory Compliance: We may disclose information to comply with court orders, laws, and regulations, including tax reporting and anti-fraud regulations.

- Business Transfers: In the event of a sale, merger, or acquisition, personal and non-personal data may be transferred to the new owners.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations and for dispute resolution. Payment-related data is retained according to PCI-DSS requirements and relevant regulatory timelines. Once your data is no longer needed, we will either securely delete it or anonymize it.

How Do We Protect Your Information?

We implement a range of security measures to safeguard your personal information, including:

- SSL Encryption for all data transmitted between your device and our servers.

- PCI-DSS Compliance for payment data.

- Access Controls to ensure that only authorized personnel can access sensitive data.

- Regular Audits of our security systems and processes to identify potential vulnerabilities.

However, no system is 100% secure, and we cannot guarantee absolute security of your data. If you believe your information has been compromised, please contact us immediately.

International Data Transfers

Your information may be transferred and stored on servers located outside your country, including countries with different data protection laws than your own. We comply with international data transfer regulations, such as the EU-US Privacy Shield and Standard Contractual Clauses (SCCs), to ensure that your personal data remains protected when transferred outside of the European Economic Area (EEA).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide a personalized user experience and gather analytics on website usage. These cookies help with the following:

- Authentication: To keep you logged in during your visit.

- Advertising: To show relevant ads based on your interests.

- Analytics: To understand how users interact with our website and improve it accordingly.

You can disable cookies in your browser settings, but this may affect the functionality of the Service.

Data Subject Rights (GDPR and Other Applicable Laws)

If you are located within the European Economic Area (EEA) or other regions with similar laws, you have the following rights regarding your data:

- Right to Access: You can request a copy of your personal data.

- Right to Rectification: You can ask us to correct inaccurate data.

- Right to Erasure: You can request that we delete your data.

- Right to Restrict Processing: You can ask us to limit how we use your data.

- Right to Data Portability: You can request a copy of your data in a structured format.

- Right to Object: You can object to how we process your personal data for marketing or other purposes.

To exercise these rights, please contact us at [support@glowfem.com]

Children’s Privacy

Our services are not directed to individuals under the age of 13. If we discover that a child under the age of 13 has provided us with personal information without parental consent, we will promptly delete such information.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect